• So you and your colleagues would like to gain a better understanding of the various online monitoring tools available at your disposal through the Health Monitor?
• The leadership is interested in benchmarking the Organizational performance internally, regionally, and Network-wide?
• Your Organization has decided to invest in program development and innovation?
• Your programs and marketing staff wish to understand the trends and forecasts about the external market environment?

This course on Management Information can help!

The course content features a brief presentation on the MIU and its offerings followed by specialized workshops on the two main subjects: Organizational Monitoring and Market Intelligence. 

Organizational Monitoring: the initiatives to benchmark and review the performance of AFS Organizations; typically Quality of Services, Financial Health, Growth, Quality Management and overall Organizational Health)

In this part of the course you will gain (or improve upon your already existing) understanding of the mechanisms at your disposal that can help you accurately assess the quality of services and the organizational health of your AFS Office. After establishing a common understanding of ‘Organizational Health’ and 'Quality Management', the workshop will focus on a functional run-through of the tools available in the Health Monitor.

Market Intelligence: knowledge and awareness of the external factors that may impact your Organization and the AFS Network at large such as market size, market trends, competitor activities, pricing, etc.

 This part of the workshop examines the fundamental concepts and techniques applied in market intelligence and explains why having such awareness can be crucial for the success of your strategic decisions and investments. The content is a mixture of lecture, case presentation, and interaction where attendees will develop a perspective on the following themes: 

• An introduction to the market intelligence concept
• A closer look into the four basic levels of Market Intelligence at AFS:
  • Market Overview
  • Key Competitor Profiling
  • Competitive Pricing and Services Reviews
  • Strengths, Weaknesses, Opportunities & Threats (SWOT) Analysis
• A rundown of the Intelligence Sources at your disposal 

Participants will:

• be able to articulate the key concepts of Management Information, Quality Management, and Organizational Health within AFS
• understand how to navigate effectively through the Health Monitor Database in AFS Global
• possess practical knowledge on the key online tools available for measuring Organizational Health and Quality Management (Data Driven Dashboard, Volunteer Dashboard, CSE Online & CSE Paper)
• refresh their knowledge on their personal and organizational responsibilities for Quality Management

Trainers

Hristo Banov - Manager, Management Information - AFS International

Target Audiences